Communications Software by Category | SaaSTechSuite

Software › Communications

📞 Communications Software

Phone, messaging and contact-center software for talking with customers and colleagues.

Communications Categories

Pick a category to see what it does and well-known options to compare.

Business Phone Systems (VoIP)

Make and receive business calls over the internet.

Examples: RingCentral, Dialpad, Nextiva

Unified Communications

Phone, video, chat and meetings in a single platform.

Examples: Microsoft Teams Phone, Zoom Phone, 8×8

Contact Center Software

Route and manage high-volume customer calls.

Examples: Five9, Talkdesk, Genesys Cloud

Team Chat

Real-time messaging in channels and direct messages.

Examples: Slack, Microsoft Teams, Google Chat

Video Conferencing

Run online meetings with video, audio and screen sharing.

Examples: Zoom, Google Meet, Webex

SMS & Text Messaging

Send two-way business texts and alerts.

Examples: Twilio, SimpleTexting, EZ Texting

Email Clients

Read, sort and send email faster.

Examples: Microsoft Outlook, Superhuman, Spark

Internal Communications

Share company news and updates with employees.

Examples: Staffbase, Simpplr, Workvivo

Online Fax

Send and receive faxes without a fax machine.

Examples: eFax, iFax, Fax.Plus

Call Tracking

See which ads and channels drive phone calls.

Examples: CallRail, CallTrackingMetrics, Invoca

What to look for

  • Call quality and reliability in your regions
  • Number porting and local numbers
  • CRM and help desk integrations
  • Clear per-user and per-minute pricing

Tools are listed as examples to help you start your research. Check each vendor’s current pricing and features before you buy. Browse all software categories →

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